Information we collect, and how we do it
Information you provide, content you create, and files you upload
When you create an account on our site and other platforms, including any mobile applications (apps), you provide us with personal information that includes your name, email address, and a password. Even if you do not create an account, you may opt to provide us with personal information for specific purposes. For instance, you may provide us with an email address to receive marketing material or updates about our services, a phone number so that we may call you back about a customer inquiry, or your name and payment information when you purchase a service.
Information we collect about your browser and devices
Information we collect about how you use our site and services
As you use our site and services, we collect information about how you interact with our platform and how you use our services (your activity), such as the links that you click, content that you view, terms, products, and services that you search for, products or services that you buy, people you communicate or share information with, and how you interact with advertisements. We collect information about your activity to understand how you use and interact with our site and other platforms, and our products and services. This helps us to understand customer preferences, optimise our site and other platforms, allocate and balance resources, and improve our products and services.
How we use the information we collect
When we share your personal information with others
Personal information we collect stays within the TookLancer family, other than in the following circumstances: when you give us explicit consent to share your data; when we share it with the greater Innovor family (i.e. with our affiliated and group companies); when we share it with our affiliates, partners, and other trusted organisations we work with to provide products and services to you; when we share it with trusted external service providers and data processors such as data centres, web hosts, cloud storage and cloud software providers, customer support providers, payment processors, debt collectors, accountants, and insurers; when we share it with prospective sellers or buyers of our business or assets; or when we share it with regulators and other relevant parties for the purpose of legal or contractual compliance, reporting purposes, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or the rights of third parties or the public at large.
We look after your personal information
We take all reasonable steps within our control to ensure that the personal information we hold about you is accurate. We also take reasonable steps to ensure that the information is complete and up-to-date. However, we also rely on you to advise us of any changes to your personal information.
Protection of data
Retention of personal data
We will cease to retain our documents containing personal data, or remove the means by which the personal data can be associated with particular individuals, as soon as it is reasonable to assume that the Purpose for which that personal data was collected or further processed is no longer being served by retention of the personal data. Moreover, we will cease to retain your personal data when you choose to close and delete your TookLancer account.
You can control and/or delete cookies as you wish—for details. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
Use of personal information for direct marketing
From time to time we may use the personal information we collect from you to identify particular products and services that we believe may be of interest to you. We may then contact you to let you know about these products and services, new features and how they may benefit you, solicit your feedback, or just keep you up to date with what’s going on with us and our products and services and/or products.
Direct marketing from us generally takes the form of an electronic marketing email. Where we use your personal information to send you marketing information by email, SMS, MMS or other electronic means we may do so with your express or deemed consent. Every directly addressed marketing contact sent or made by us will include a means by which you may unsubscribe (or opt out) of receiving further marketing information. Additionally, you may instruct us at any time to remove any previous consent you provided to receive marketing communications from us. You can contact us at [email protected] to make a request.
Links to third party websites